Q: Can I refund my orders?

A: Unfortunately, we do not offer refunds. Please get in touch with our Customer Service representative (cs_innisfree@sg.amorepacific.com) if you require further assistance.

Q: Can I return my products?

A: Unfortunately, we do not accept returns. If you have any issue that requires assistance, please can get in touch with our Customer Service representative (cs_innisfree@sg.amorepacific.com). 

Q: Can I exchange my products?
A: Exchange are done on case-by-case basis. Kindly write in to us at cs_innisfree@sg.amorepacific.com about your defective products by providing the photos and we will follow up on this issue. 

Q: I received an incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at cs_innisfree@sg.amorepacific.com with a photo of the incorrect item and your order reference no.

Q: I change my mind after my purchase. What should I do?

A: Unfortunately, we are unable to make any changes to orders that have been submitted and processed. If you require any assistance, please send in email to our Customer Service representative (cs_innisfree@sg.amorepacific.com) with your order reference no.