Return & Refund Policy

Q: Can I return my products?

A: You can get in touch with our Customer Service representative (cs_innisfree@sg.amorepacific.com) to arrange returns / refund in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/ invoice for verification purposes.

Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us at cs_innisfree@sg.amorepacific.com about your defective products by providing the photos and we will follow up on this issue. 

Q: I received an incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at cs_innisfree@sg.amorepacific.com with a photo of the incorrect item and your order reference no.

Q: I change my mind after my purchase. What should I do?

A: Please send in email to our Customer Service representative (cs_innisfree@sg.amorepacific.com) with your order reference no. You are required to return the item(s) under own cost/ arrangement to us within 14 working days and share with customer service representative on the parcel tracking number.

Important note: Please note that returns are strictly not applicable for any promotion items.