Return & Refund Policy

Q: Can I return my products?

A: You can get in touch with our Customer Service representative ( to arrange returns / refund in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/ invoice for verification purposes.

Q: Can I exchange my products?
A: We will only exchange products if they are defective or damaged. Kindly write in to us at about your defective products by providing the photos and we will follow up on this issue. 

Q: I received an incorrect or missing product, what should I do?
A: We are sorry for this! Please drop us an email at with a photo of the incorrect item and your order reference no.

Q: I change my mind after my purchase. What should I do?

A: Please send in email to our Customer Service representative ( with your order reference no. You are required to return the item(s) under own cost/ arrangement to us within 14 working days and share with customer service representative on the parcel tracking number.

Important note: Please note that returns are strictly not applicable for any promotion items.