FAQS

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Products

You can find the information on product description page.

Please kindly understand though there are some products available in Korea, the product issue schedule can vary accordingly to regions due to their own export, custom policy and shipping schedule.

Orders

Simply select the product you want to purchase and follow the steps below:

Step 1: Register or log in your account / check out as guest

Step 2: To add items to your cart, click on 'Add to Cart' with your desired quantity.

Step 3: To review your items, click on the 'Cart' icon located at the upper right corner of the page.

Step 4: if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

Step 5: Click on ‘Checkout’ and your order summary will appear for your review.

Step 6: Fill in your Personal Details, Shipping Address, then select your preferred Shipping Method and Payment Option, then click on ‘Continue’ to proceed with the payment.

Step 7: You will receive a confirmation email shortly after you have successfully placed your order.

Once your order has been confirmed, you will be sent an order confirmation summary by e-mail. This contains the following information:

- Order number
- Order date
- List of items ordered
- Total amount of the order

If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged.

When your order is processed, you will be sent an order dispatch confirmation by e-mail. In this e-mail, you will find a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.

You may visit the "Product Page" section, or contact innisfree customer services

Shipping

Approximately 3-7 working days by our 3rd party delivery service provider. You will receive an email notification once the order has been scheduled for delivery.

You can track your parcel once you have received an email that your order has been scheduled for delivery. The tracking number will be enclosed in your email. Kindly check your junk mail if you have not received any email from us.

Unfortunately, no. Currently we are only accepting orders from Singapore.

Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at cs_innisfree@sg.amorepacific.com and we will do our best to assist you.

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